Search Knowledge Base Articles
Why do I have to provide my personal information to trade Bitcoin?
We follow standard banking KYC protocols. As a financial service provider, we have to know who you are and where your fiat money has come from – this is so we can ensure that you are not a criminal and moving the proceeds of crime. The more information you provide the more certain we can be, subsequently allowing you to deposit and withdraw more.
Did you find this article useful?
What is KYC?
Know your customer (KYC) is the process of a business identifying and verifying the identity of its clients. This is a legal obligation and company po...
How does KYC at ioBanker work?
The objective of ioBanker’s tiered KYC onboarding procedure is to ensure and implement a flexible risk based approach, meeting the needs of the ...
How long does it take for my documents to be verified?
It shouldn’t take longer than 2 working days for beginner or ioBanker account. There might be busier periods, when verification takes longer, if...
I can’t find the answer I’m looking for, how do I receive the help I require?
If you were not able to find the help you were after, please email us at: email@example.com and your query will be answered within 48 hours of rece...