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Why do I have to provide my personal information to trade Bitcoin?
We follow standard banking KYC protocols. As a financial service provider, we have to know who you are and where your fiat money has come from – this is so we can ensure that you are not a criminal and moving the proceeds of crime. The more information you provide the more certain we can be, subsequently allowing you to deposit and withdraw more.
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What is KYC?
Know your customer (KYC) is the process of a business identifying and verifying the identity of its clients. This is a legal obligation and company po...
How does KYC at ioBanker work?
The objective of ioBanker’s tiered KYC onboarding procedure is to ensure and implement a flexible risk based approach, meeting the needs of the ...
How long does it take for my documents to be verified?
It shouldn’t take longer than 2 working days for beginner or ioBanker account. There might be busier periods, when verification takes longer, if...
I can’t find the answer I’m looking for, how do I receive the help I require?
If you were not able to find the help you were after, please email us at: firstname.lastname@example.org and your query will be answered within 48 hours of rece...