Compliance

  • What is KYC?
    Know your customer (KYC) is the process of a business identifying and verifying the identity of its clients. This is a legal obligation and company policy for us to prevent any financial crime....
  • How does KYC at ioBanker work?
    The objective of ioBanker’s tiered KYC onboarding procedure is to ensure and implement a flexible risk based approach, meeting the needs of the clients taking into consideration their context. We aim to have stron...
  • Why do I have to provide my personal information to trade Bitcoin?
    We follow standard banking KYC protocols. As a financial service provider, we have to know who you are and where your fiat money has come from – this is so we can ensure that you are not a criminal and moving the ...
  • How long does it take for my documents to be verified?
    It shouldn’t take longer than 2 working days for beginner or ioBanker account. There might be busier periods, when verification takes longer, if this is the case you will be notified. ...
  • I can’t find the answer I’m looking for, how do I receive the help I require?
    If you were not able to find the help you were after, please email us at: support@iobanker.com and your query will be answered within 48 hours of receipt....