Depositing/Withdrawing

  • What are my deposit/withdraw options?
    ioBanker platform offers various options for funding your account. All options for depositing and withdrawing are the same. For a full list of deposit and withdraw options please see our "Banking" page....
  • What fiat currencies can I deposit in?
    We accept deposits in majority of fiat currencies. There are a few currencies that we do not support, for a full list of please refer to our "Banking" page. Please note that Euro is the main trading fiat currency on the...
  • What cryptocurrencies can I deposit in?
    The list of cryptocurrencies available to deposit is due to be expanded to the top 100 cryptocurrencies, so please follow the news and check the "Banking" page regularly....
  • Can I deposit fiat currency from a bank account or credit/debit card, that is issued not on my name?
    Unfortunately this is not possible due to compliance reasons. The bank account holder’s name must match the name on the account holder name of ioBanker platform. Same for the credit/debit cards – the name on...
  • What are my deposit/withdrawal limits?
    Your deposit/withdrawal limits are dependent on your account level. For a comprehensive guide on how account levels scheme works at ioBanker platform please visit the KYC page....
  • What are the credit/debit card transaction fees?
    Most of the deposit fees are covered by ioBanker platform. However your bank may charge you some fees, these are not under our control, please consult your bank regarding these fees. For additional details on all deposi...
  • How do I deposit fiat currencies?
    Depositing fiat currencies is fairly simple procedure. You would need to be logged in to your ioBanker platform account. If you don’t have one please Sign Up for one now. Once you are logged in, click on the Banki...
  • How do I withdraw fiat currencies?
    Once logged in, click on the Banking icon on the left-hand side menu and select Withdrawal option. Choose where would you would like your funds to be withdrawn to and follow onscreen instructions to finalise your transa...
  • How do I deposit cryptocurrencies?
    Once you are logged in, click on the Banking icon on the left-hand side menu, or Deposit button in the top-right corner and select your prefered deposit method. Follow onscreen instructions to finalise your deposit....
  • How do I withdraw cryptocurrencies?
    Click on the Banking icon on the left-hand side menu and select Withdrawal option. Choose what crypto wallet you would like your funds to be withdrawn to and follow the onscreen instructions to finalise your withdraw....
  • How long does my bank transfer take to clear if I’m depositing/withdrawing fiat currency?
    As a deposit bank transfers depend entirely on your bank, as soon as we have the money your account will be funded, for more information you will need to contact your bank. Processing withdrawals takes us 2 working days...
  • What is the minimum deposit amount?
    Minimum amount will vary from your chosen method of deposit:Fiat Deposits:– Credit/Debit Card: EUR100...
  • I can’t find the answer I’m looking for, how do I receive the help I require?
    If you were not able to find the help you were after, please email us at: support@iobanker.com and your query will be answered within 48 hours of receipt....
  • Reversals and Cancellations
    Reversals and Cancellations:Bank card deposits: Deposits with debit and credit cards are non-refundable. You are able to withdraw the deposited fiat currency via wire tr...
  • XRP Deposit and Withdraw Fees
    Deposit: FreeWithdraw: 0.25 XRP...